Pensacola News Journal Sucks Customer Reviews and Feedback

From Everything.Sucks

The Pensacola News Journal (PNJ) is a daily morning newspaper serving Escambia and Santa Rosa counties in Florida. It is Northwest Florida's most widely read daily. The News Journal is owned by Gannett, a national media holding company that owns newspapers such as USA Today and the Arizona Republic, among others.

A customer mentioned, "My mother is 89 years old, does not use a computer and has been a customer of Pensacola News Journal for over 50 years. She pays 52.00 a month but new subscribers pay 13 This morning ( Dec. 21) my mother who is 89 years old, does not use a computer and has been a loyal customer of PNJ for 50 years, saw the add that offered the exact Same printed subscription she receives for 13.00 a month compared to her 52.00 a month. I used the chat to discuss why she had to pay more than 3 times that amount for the same service only to be told only NEW subscribers can get that price. I know that the largest base for this business is senior citizens who do not use computers and yet PNJ will award a new subscriber this incredible saving for a year while those loyal, dedicated customers are denied the service. They could offer other packages but you cannot get the new subscribers price. I have been in customer service in one way or another mu whole life and I have never seen a business with this kind of practice. They seem to prey on those who have shown loyalty to their company."


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Home Delivery (Former Employee) says

"This is a good job for college students or for someone who loves to wake up early everyday of the year. Cons: no benefits and no days off."

Account Executive (Former Employee) says

"Changing focus and territories way to much... The managers ride along with you every week and if you don't follow what they think is best you will not get anywhere. They make robots out of their people."

Carrier/ employee (Former Employee) says

"Decent pay, managers for the most part are lazy. If you want an easy job that will pay decent it's a good place. You just have to put up with the lousy management."

Freelancer (Current Employee) says

"Freelancing doesn't pay much, but it did help me build up my portfolio. It is a great way to break into the business--not the PNJ but elsewhere. It is like a low-paying internship. Cons: Low wage"

Courier (Current Employee) says

"The enjoyment of the job changes on a night to night basis. Some nights you get in and everything is ready to go, but on other nights you may be sitting around for hours waiting for a shipment to arrive before you can even get the job done. Working seven days a week can also be stressful"

Key Account Coordinator (Former Employee) says

"I only worked there for 3 months. can't write 150 characters because of that- it was def fast paced; but everyone on my team quit within my first week and had to pick up there slack. that can only last so long."

Account Executive (Former Employee) says

"Successfully increased advertising revenues from Gulf Breeze to Panama City: maintained current customers, increased customer count, assisted customers with creative marketing campaigns and helped build ads."

Former Employee - Web Producer says

"I worked at Pensacola News Journal full-time for more than 3 years Cons: Terrible pay, awful management, company doesn't care about anyone's needs, god-awful hours, all-around depressing. Extremely high turnover rate -- more than 25 people came and left in a year. And that's only counting the newsroom."


"I worked at Pensacola News Journal for more than 10 years Cons: Lots of layoffs and downsizing so there was no job security."

Paper Deliverer says

"I worked at Pensacola News Journal for more than a year Cons: Working every night can kill social life. Puts a lot of wear on your personal vehicle. Papers can be late from Mobile, leading to very late delivery."

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